Job Summary:
The L2 Network Engineer specializing in Wireless, Switching, and Firewalls is responsible for the day-to-day operations, maintenance, and support of network infrastructure. This role involves managing and troubleshooting network issues, assisting with the implementation of network solutions, and providing second-level support for wireless, switching, and firewall environments. The L2 Network Engineer works closely with L1 support teams and L3 engineers to ensure the stability and security of the network.
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The L3 Network Engineer specializing in Wireless, Switching, and Firewalls is a senior-level professional responsible for designing, implementing, managing, and troubleshooting complex network environments. This role involves working with wireless infrastructure, Layer 2/3 switching, and firewall security systems to ensure a robust and secure network. The L3 Network Engineer will provide advanced technical support, mentor junior staff, and collaborate with various teams to deliver high-quality network solutions.
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A Support Coordinator is responsible for providing administrative and logistical support to ensure the efficient operation of a support team, department, or organization. They play a key role in managing communication, coordinating support activities, and ensuring that clients or customers receive timely and effective assistance. Support Coordinators often work in various industries, including healthcare, IT, customer service, and non-profit organizations.
Job Summary:
The Support Coordinator is responsible for coordinating and managing support-related activities, ensuring clients receive the highest level of service and support. This role involves handling customer inquiries, managing support tickets, coordinating with different departments, and maintaining documentation. The ideal candidate is organized, detail-oriented, and has excellent communication skills.
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