CAREERS

Job Summary:

The L2 Network Engineer specializing in Wireless, Switching, and Firewalls is responsible for the day-to-day operations, maintenance, and support of network infrastructure. This role involves managing and troubleshooting network issues, assisting with the implementation of network solutions, and providing second-level support for wireless, switching, and firewall environments. The L2 Network Engineer works closely with L1 support teams and L3 engineers to ensure the stability and security of the network.

Key Responsibilities:

1. Network Operations and Support:
• Monitor and manage wireless, switching, and firewall infrastructure to ensure optimal performance and uptime.
• Provide second-level support by diagnosing and resolving network issues related to wireless connectivity, switching configurations, and firewall rules.
• Escalate complex issues to L3 engineers or other specialized teams as needed, while assisting in root cause analysis and resolution.
2. Wireless Network Management:
• Assist in the deployment, configuration, and maintenance of wireless network equipment, such as access points, wireless controllers, and related infrastructure.
• Perform wireless network troubleshooting, including resolving issues related to signal interference, connectivity, and authentication.
• Support site surveys and optimize wireless network configurations to ensure adequate coverage, capacity, and performance.
3. Switching and Routing:
• Configure and maintain Layer 2 and Layer 3 network switches, including VLANs, spanning tree protocol (STP), link aggregation (LACP), and routing protocols (e.g., OSPF, EIGRP).
• Troubleshoot issues related to VLAN misconfigurations, trunk ports, and Layer 2 loops, ensuring the stability of the switching environment.
• Perform regular checks and updates to ensure the network is running efficiently and securely.
4. Firewall Administration:
• Assist in configuring, managing, and maintaining firewalls from various vendors (e.g., Cisco ASA/Firepower, Palo Alto, Fortinet) to protect network resources.
• Troubleshoot firewall-related issues, such as access control lists (ACLs), VPN tunnels, and NAT configurations.
• Support the implementation of security policies and procedures to safeguard network infrastructure from potential threats.
5. Network Monitoring and Documentation:
• Use network monitoring tools (e.g., SolarWinds, Nagios, Cisco Prime, Aruba AirWave) to monitor network performance, identify issues, and generate reports.
• Maintain up-to-date network documentation, including network diagrams, device configurations, and incident logs.
• Provide regular status updates and reports on network performance and incidents to management and stakeholders.
6. Collaboration and Coordination:
• Work closely with L1 support teams to provide guidance, training, and technical support to resolve common network issues.
• Collaborate with L3 engineers and other IT teams to plan and execute network upgrades, patches, and migrations.
• Participate in network-related projects and assist in the implementation of new technologies and solutions.
7. Continuous Improvement and Learning:
• Stay updated with the latest network technologies, protocols, and best practices.
• Participate in training sessions, workshops, and certification programs to enhance technical skills and knowledge.

Qualifications and Skills:

• Certifications: Relevant certifications such as CCNA, CompTIA Network+, CWNA, or equivalent are preferred.
• Technical Skills:
• Strong understanding of wireless networking concepts (802.11 standards, RF basics, wireless security).
• Knowledge of Layer 2 and Layer 3 switching concepts, including VLANs, STP, VTP, and routing protocols.
• Experience with firewalls (Cisco ASA/Firepower, Palo Alto, Fortinet) and security configurations (ACLs, NAT, VPNs).
• Familiarity with network monitoring and troubleshooting tools (Wireshark, SolarWinds, Cisco Prime).
• Problem-Solving Skills: Strong analytical and troubleshooting skills with the ability to diagnose and resolve network issues.
• Communication Skills: Good verbal and written communication skills, with the ability to interact effectively with team members and customers.
• Organizational Skills: Ability to manage multiple tasks, prioritize, and work in a fast-paced environment.

Preferred Qualifications:

• Experience with network automation and scripting (Python, Ansible) is a plus.
• Familiarity with cloud networking (AWS, Azure, GCP) and hybrid network environments.
• Understanding of network access control (NAC) solutions, such as Cisco ISE or Aruba ClearPass.

Working Conditions:

• Office environment with potential for remote work.
• May require occasional travel to client sites or data centers for support or implementation.
• On-call availability for after-hours support or network maintenance.

The L3 Network Engineer specializing in Wireless, Switching, and Firewalls is a senior-level professional responsible for designing, implementing, managing, and troubleshooting complex network environments. This role involves working with wireless infrastructure, Layer 2/3 switching, and firewall security systems to ensure a robust and secure network. The L3 Network Engineer will provide advanced technical support, mentor junior staff, and collaborate with various teams to deliver high-quality network solutions.

Key Responsibilities:

1. Network Design and Implementation:
• Design, deploy, and manage wireless network solutions, including access points, controllers, and wireless LAN controllers (WLCs) to provide optimal coverage and performance.
• Configure and maintain Layer 2/3 network switching environments, including VLANs, STP, VTP, HSRP/VRRP, VSS, and port channel configurations.
• Implement and manage firewall solutions from vendors like Cisco, Palo Alto, Fortinet, and Check Point, including configuring access control lists (ACLs), NAT, VPNs, and intrusion prevention systems (IPS).
2. Advanced Troubleshooting and Support:
• Act as an escalation point for L1 and L2 network support teams, providing advanced troubleshooting for wireless, switching, and firewall-related issues.
• Diagnose and resolve complex network issues such as connectivity problems, packet loss, latency, and security incidents.
• Use network monitoring tools and packet analyzers (e.g., Wireshark, SolarWinds, Cisco DNA Center) to identify and address performance bottlenecks and failures.
3. Wireless Network Optimization:
• Conduct site surveys using tools like Ekahau or AirMagnet to design and optimize wireless coverage, capacity, and performance.
• Troubleshoot RF-related issues, such as interference, channel overlap, and signal degradation.
• Configure and optimize wireless security protocols, including WPA3, 802.1X, RADIUS, and EAP.
4. Network Security and Compliance:
• Configure and manage firewall rules, VPNs, and security policies to protect network resources and ensure compliance with security standards.
• Perform regular security assessments, vulnerability scans, and audits to identify and mitigate security risks.
• Respond to and resolve network security incidents, including DDoS attacks, malware outbreaks, and unauthorized access attempts.
5. Network Monitoring and Maintenance:
• Implement and maintain network monitoring systems to proactively detect and resolve issues before they impact operations.
• Perform regular maintenance tasks, such as firmware upgrades, configuration backups, and patch management for network devices.
• Maintain accurate network documentation, including network diagrams, device configurations, and procedures.
6. Collaboration and Mentorship:
• Work closely with cross-functional teams (e.g., systems, security, applications) to integrate network solutions and ensure seamless operation.
• Provide mentorship, training, and guidance to L1 and L2 engineers to help them develop their technical skills and knowledge.
• Participate in technical workshops, knowledge-sharing sessions, and project planning meetings.
7. Process Improvement and Automation:
• Identify opportunities to improve network processes and workflows to increase efficiency and reduce manual effort.
• Develop automation scripts and tools (e.g., Python, Ansible) to streamline network configuration, monitoring, and management tasks.

Qualifications and Skills:

• Certifications: Relevant certifications such as CCNP Wireless, CCNP Enterprise, CCNP Security, CWNA/CWSP, PCNSE, or equivalent are highly desirable.
• Technical Skills:
• In-depth knowledge of wireless networking standards (802.11a/b/g/n/ac/ax), WLAN design, and RF optimization.
• Expertise in Layer 2/3 switching technologies, including VLANs, STP, LACP, HSRP/VRRP, and VSS/VPC.
• Proficiency in configuring and managing firewalls (e.g., Cisco ASA/Firepower, Palo Alto, Fortinet, Check Point) and security features like IPS/IDS, NAT, and VPN.
• Experience with network monitoring and analysis tools (e.g., Cisco Prime, DNA Center, Wireshark, SolarWinds).
• Knowledge of scripting and automation (Python, Ansible) is a plus.
• Problem-Solving Skills: Excellent analytical and troubleshooting skills with the ability to resolve complex network issues.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact with technical and non-technical stakeholders.
• Organizational Skills: Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.

Preferred Qualifications:

• Experience with cloud networking (AWS, Azure, GCP) and hybrid environments.
• Knowledge of network access control (NAC) solutions such as Cisco ISE or Aruba ClearPass.
• Familiarity with SD-WAN technologies and implementations.

Working Conditions:

• Office environment with potential for remote work.
• May require occasional travel to client sites, data centers, or for training purposes.
• On-call availability and occasional after-hours work for network maintenance or emergencies.

A Support Coordinator is responsible for providing administrative and logistical support to ensure the efficient operation of a support team, department, or organization. They play a key role in managing communication, coordinating support activities, and ensuring that clients or customers receive timely and effective assistance. Support Coordinators often work in various industries, including healthcare, IT, customer service, and non-profit organizations.

Job Summary:

The Support Coordinator is responsible for coordinating and managing support-related activities, ensuring clients receive the highest level of service and support. This role involves handling customer inquiries, managing support tickets, coordinating with different departments, and maintaining documentation. The ideal candidate is organized, detail-oriented, and has excellent communication skills.

Key Responsibilities:

1. Customer Support Coordination:
• Act as the first point of contact for customers or clients, addressing inquiries via phone, email, or chat.
• Manage and prioritize support tickets, ensuring timely and accurate resolution of issues.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
2. Communication and Collaboration:
• Coordinate with internal teams (e.g., IT, sales, technical support) to ensure cohesive and effective service delivery.
• Communicate with clients to provide updates on ticket status, follow-up actions, and resolution timelines.
• Schedule and coordinate meetings, calls, or service appointments as required.
3. Documentation and Reporting:
• Maintain detailed records of customer interactions, issues, and resolutions in the support system or CRM.
• Prepare regular reports on support activities, including metrics such as response time, resolution time, and customer satisfaction.
• Assist in developing and maintaining knowledge base articles, FAQs, and support guides.
4. Process Improvement:
• Identify and suggest improvements to support processes to enhance service quality and efficiency.
• Participate in training sessions and workshops to stay updated on new procedures, products, or services.
• Assist in onboarding and training new support team members.
5. Administrative Support:
• Provide administrative assistance to the support team, including scheduling, data entry, and other tasks as needed.
• Manage office supplies, equipment, and other resources necessary for the support team’s operation.
6. Customer Relationship Management:
• Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction.
• Gather feedback from customers to identify areas of improvement and potential opportunities for new services.

Qualifications and Skills:

• Education: Diploma or  or Bachelor’s degree in business administration, Communications, or a related field preferred.
• Experience: 3-5  years of experience in a support, customer service, or administrative role.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), CRM software (e.g., Salesforce, Zendesk), and ticketing systems.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with clients and team members.
• Organizational Skills: Strong organizational and multitasking abilities, with a keen eye for detail.
• Problem-Solving: Ability to think critically and resolve issues promptly.
• Interpersonal Skills: Strong interpersonal skills and a customer-centric approach.

Preferred Qualifications:

• Experience in a similar role within [industry, e.g., healthcare, IT, non-profit, etc.].
• Familiarity with project management tools and techniques.
• Certification in customer service or support-related fields.

Working Conditions:

• Office environment with a possibility of remote work.
• May require occasional travel to client sites or other locations for meetings or training.